Utah Admin. Code R746-346-5 - Uncompleted Call
A. Billing -- No
operator service provider shall charge for uncompleted calls.
B. Determination -- If the operator service
provider cannot determine with certainty that a call was completed, it shall
provide a full credit for a call of one minute or less upon being informed by a
customer that the call was not completed.
C. Includes -- An uncompleted call includes
calls terminating to an intercept recording live intercept operator, a busy
tone, or unanswered calls.
D. Does
Not Include -- An uncompleted call does not include calls using busy line
interrupt, line status verification, or directory assistance
services.
Notes
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