Utah Admin. Code R746-349-5 - Change of Service Provider
(1)
Each request for termination of local exchange or intrastate toll service from
an existing telecommunications corporation and subsequent transfer to a new
telecommunications corporation must be in compliance with
47
CFR 64.1150, incorporated by reference.
(2) A telecommunications
corporation will be held liable for both the unauthorized termination of a
customer's service with an existing telecommunications corporation and the
subsequent unauthorized transfer to the telecommunications corporation's own
service. Telecommunications corporations are responsible for unauthorized
service terminations and transfers resulting from the actions of their agents.
A telecommunications corporation that engages in the unauthorized activity
shall restore the customer's service to the original telecommunications
corporation without charge to the customer. Customer charges during the
unauthorized period shall be the lesser of the charges charged by the original
telecommunications corporation or the unauthorized telecommunications
corporation. Violators may be punished pursuant to Sections
54-7-25 through
54-7-28. The telecommunications
corporation responsible for the unauthorized transfer shall reimburse the
customer or the original telecommunications corporation for reestablishing
service to the customer at the applicable tariff, price list, or contract rate
of the original telecommunications corporation.
Notes
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