Wis. Admin. Code Department of Agriculture, Trade and Consumer Protection ATCP 74.12 - Complaint investigations
(1) An agent
program shall investigate every complaint that it receives against any licensee
under its jurisdiction. The agent shall prioritize and investigate complaints
according to the procedures in this section and procedures adopted by the agent
program under the contract with the department. The complaints shall be
addressed in decreasing order of priority as follows:
(a) An allegation indicating a serious or
imminent public health hazard is associated with a licensee or establishment
under the agent program's jurisdiction.
(b) An allegation indicating a potential
public health problem, that is neither a serious or imminent public health
hazard, is associated with a licensee or establishment under the agent
program's jurisdiction.
(c) An
allegation of a violation, not indicating a public health hazard, associated
with a licensee or establishment under the agent program's
jurisdiction.
(2) Agent
programs shall notify and consult with the department and other affected
agencies having jurisdiction, as necessary, about complaints or foodborne or
waterborne illnesses that may be of significant concern to those agencies. An
agent program shall coordinate complaint investigations, as necessary, with
other agencies having jurisdiction.
Notes
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