(a) Authority Generally.—
Not later than 12 months after the date of enactment of this section, the Postal Service shall, in consultation with the Postal Regulatory Commission, by regulation establish (and may from time to time thereafter by regulation revise) a set of service standards for market-dominant products.
(1) In general.—Such standards shall be designed to achieve the following objectives:
To preserve regular and effective access to postal services in all communities, including those in rural areas or where post offices are not self-sustaining.
To reasonably assure Postal Service customers delivery reliability, speed and frequency consistent with reasonable rates and best business practices.
(c) Factors.—In establishing or revising such standards, the Postal Service shall take into account—
the actual level of service that Postal Service customers receive under any service guidelines previously established by the Postal Service or service standards established under this section;
the degree of customer satisfaction with Postal Service performance in the acceptance, processing and delivery of mail;
the projected growth in the number of addresses the Postal Service will be required to serve in future years;
the effect of changes in technology, demographics, and population distribution on the efficient and reliable operation of the postal delivery system; and
The regulations promulgated pursuant to this section (and any revisions thereto), and any violations thereof, shall be subject to review upon complaint under sections 3662 and 3663.