(1)In general.—Such standards shall be designed to achieve the following objectives:
To enhance the value of postal services to both senders and recipients.
To preserve regular and effective access to postal services in all communities, including those in rural areas or where post offices are not self-sustaining.
To reasonably assure Postal Service customers delivery reliability, speed and frequency consistent with reasonable rates and best business practices.
(c)Factors.—In establishing or revising such standards, the Postal Service shall take into account—
the degree of customer satisfaction with Postal Service performance in the acceptance, processing and delivery of mail;
the needs of Postal Service customers, including those with physical impairments;
the projected growth in the number of addresses the Postal Service will be required to serve in future years;
the current and projected future cost of serving Postal Service customers;
the effect of changes in technology, demographics, and population distribution on the efficient and reliable operation of the postal delivery system; and
the policies of this title and such other factors as the Postal Service determines appropriate.
The regulations promulgated pursuant to this section (and any revisions thereto), and any violations thereof, shall be subject to review upon complaint under sections 3662 and 3663.