Mich. Admin. Code R. 460.2335 - Interruptions of service

Rule 35.

(1) This rule does not apply to service interruptions that result from a utility's shutoff of service due to nonpayment of bills, unauthorized use of gas service, or pursuant to the provisions of R 460.2371 and R 460.2373.

(2) A utility shall make a reasonable effort to prevent interruptions of service and, when such interruptions occur, shall endeavor to reestablish service with the shortest possible delay consistent with the safety of its customers, its employees and others engaged in work for the utility, and the general public. If service is necessarily interrupted for the purpose of working on the distribution system or plant equipment, it must be done at a time that causes the least inconvenience to customers, and those customers who may be seriously affected shall be notified in advance.

(3) If the supply of gas diminishes to the point where continuous service to customers is threatened, the utility may limit or shut off service to its customers pursuant to curtailment procedures approved by the commission.

(4) A utility shall keep records of reportable outages on its entire system or in major divisions or operating districts of its system. The records must include a statement of the time, duration, and cause of the interruption. A utility shall report interruptions of service, as required by R 460.20101 to R 460.20606 and shall periodically make an analysis of the records to determine steps to be taken to prevent the recurrence of these interruptions.

Notes

Mich. Admin. Code R. 460.2335

1979 AC; 1993 AACS; 2020 MR 17, Eff. 9/3/2020