N.M. Admin. Code § 15.1.7.38 - MAINTENANCE, REPAIR AND SERVICING OF GAMING DEVICES
A. A licensee shall not alter the operation
of approved gaming machines or associated equipment and shall ensure that the
gaming machines and associated equipment are maintained in proper
condition.
B. Only the following
persons shall service or repair a gaming machine or associated equipment:
(1) a licensed manufacturer;
(2) an employee of a licensed manufacturer;
or
(3) a technician approved by the
board and employed by a distributor or gaming operator licensee.
C. A licensed manufacturer shall
maintain a certification program for the purpose of training and certifying
technicians to service and repair gaming devices manufactured by the licensed
manufacturer. Upon request, the licensed manufacturer shall provide evidence of
such program to the board, including a full description of the program, models
of gaming devices for which training is provided, criteria for certification,
information concerning instructor qualifications, and copies of training
materials and tests. Any program deemed insufficient by the board shall be
modified at the board's request.
D.
The licensed manufacturer shall ensure that its technician employees have
received sufficient and appropriate training in the service and repair of each
of its approved gaming machine models before the gaming machine may be placed
in operation in the state.
E. A
licensed manufacturer that certifies other persons as technicians shall ensure
that the technicians have received sufficient and appropriate training in the
service and repair of the approved gaming machine to be operated by the gaming
operator licensee, or distributed by the licensed distributor, employing the
technician.
F. A gaming operator
and a licensed distributor shall establish written standards for qualifications
of a gaming device technician, which shall be submitted to the board for
consideration and approval. Approval of the standards shall not be unreasonably
denied so long as they include manufacturer gaming device certifications or a
reasonable equivalent of work experience in the gaming industry. The
educational and work experience requirements may be substituted by a background
in electronics or mechanics; a limited background in these areas may be
compensated for by an in-house training program whereby the individual is
closely supervised by an approved technician for a specified period of time.
(1) In order to be approved to service a
gaming device, a person shall submit an application for a work permit and shall
submit documentation of the qualifications required in Subsection F of
15.1.7.38 NMAC.
(2) The board shall notify the technician and
their employer of whether the submitted qualifications are approved within
seven (7) days of receipt of the documentation. Notification of approval of the
application for work permit shall be done by the normal process as set out in
parts 15.1.5 NMAC and 15.1.13 NMAC.
G. The gaming operator licensee shall ensure
that all service and repairs on its gaming machines, including the installation
or repairs of component parts such as bill acceptors, monitoring systems, or
other parts that would significantly alter the current or subsequent operation
of a gaming machine, are made correctly and in compliance with board
requirements.
H. The gaming
operator licensee shall notify the board's information systems division prior
to performing any maintenance or service that requires access to the logic area
of a gaming machine. The gaming operator licensee shall not perform any
maintenance that requires access to the logic area of a gaming machine, as
defined in board rule
15.1.7.18 NMAC, until the board's
information systems division disables the gaming machine from service and
approves performance of the maintenance or service.
I. The gaming operator licensee shall notify
the board's information systems division by telephone to obtain authorization
prior to taking out of service any gaming machine that is deemed to be in an
error condition that requires the gaming machine to be powered down for more
than the remainder of the gaming day.
J. The gaming operator licensee shall not
install gaming media in a gaming machine without prior written approval of the
board's information systems division.
K. The gaming operator licensee shall not
perform any maintenance on a gaming machine that will result in clearing any
critical memory of the machine without prior written approval of the board's
information systems division.
L.
Except for qualified technicians, no employee of the gaming operator licensee
shall perform service or repairs on the licensee's gaming machines other than
incidental repairs, unless such service or repairs are performed under the
direct supervision of a qualified technician as part of an in-house training
program approved by the board. Incidental repairs are repairs that do not
affect any of the machine's major systems or require that the person making the
repair access any internal space of the gaming machine.
M. The board may allow, at the board's
discretion, on-site training by a qualified technician as long as the
technician's qualifications have been approved by the board. Technicians in
training shall work under the direct supervision of a qualified technician and
shall obtain board qualification by satisfactorily completing all required
training within thirty (30) days of employment.
N. The gaming operator licensee shall keep a
machine access entry log inside the main cabinet access area of each gaming
machine. Every person who gains entry into any internal space of a gaming
machine shall sign the machine entry access log, indicate the date and time of
entry and list all areas inspected, repaired or serviced. The gaming operator
licensee shall retain the maintenance log for a period of five (5) years and
shall make the maintenance log available to the board or its authorized agents
upon request.
O. In addition to the
machine entry access log required by Subsection J of 15.1.7 NMAC, a gaming
operator licensee shall maintain a written log in a form acceptable to the
board for recording service or repairs performed on the licensee's gaming
machines by qualified technicians employed by a manufacturer or distributor
licensee whose principal place of business is outside the state . Any qualified
technician employed by such a manufacturer or distributor who performs service
or repairs on the gaming machines of a gaming operator shall make a complete
entry on the log at the time of the service or repairs, recording, at a
minimum, the name and work permit number of the qualified technician performing
the service or repairs, the dates and times of the service or repairs and a
brief description of the service or repairs performed.
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