N.M. Admin. Code § 17.5.410.32 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE

A utility shall not discontinue service for:

A. the failure of a residential customer to pay for special services;

B. the failure of a residential customer to pay for service received at a separate metering point, residence, or location; however, in the event of discontinuance or termination of service at a separate residential metering point, residence, or location, a utility may transfer any unpaid balance due to any other residential service account of the residential customer and proceed in accordance with subsection B of 17.5.410.31 NMAC;

C. the failure of the residential customer to pay for a different class of service received at the same or different location; however, placing more than one meter at the same location for purposes of billing the usage of specific devices under optional rate tariffs or provisions is not construed as a different class of service;

D. nonpayment of the disputed amount of a bill, as provided by 17.5.410.36 NMAC;

E. delinquency in payment for service to a previous occupant of the same premises unless a court has found the new residential customer legally liable for the debt of the previous occupant or the previous occupant continues to reside at the premises;

F. failure of a residential customer to pay the bill of another residential customer as guarantor thereof;

G. failure of a residential customer to pay an estimated bill rendered in violation of 17.5.410.15 NMAC;

H. the failure of a residential customer to pay for service received during the heating season if the residential customer qualifies for winter moratorium protection; or

I. the failure of a residential customer to pay for service received if the utility has received a signed medical certification form and a financial certification form as provided by this rule.

Notes

N.M. Admin. Code § 17.5.410.32

17.5.410.32 NMAC - Rp, 17.5.410.30 NMAC, 7-1-11