Ohio Admin. Code 173-14-07 - Professional development: curricula

(A) Ombudsman associates: The professional development curriculum curricula for all candidates seeking certification as ombudsman associates shall include includes instruction in all the following areas topics:

(1) An introduction to the office, including a discussion of the scope of work of the office.

(2) An overview of the long-term care system, including a discussion of all the following:

(a) The types of long-term care providers.

(b) Federal and state regulations applicable to long-term care providers, with an emphasis on consumer rights.

(c) Long-term care consumer profiles and methods of payment for long-term care services.

(d) Aging and disability.

(e) The aging and disability networks and the relationship with other agencies involved in long-term care.

(3) Ombudsman skills, including all the following:

(a) Interpersonal communication, observation, and interviewing.

(b) Building working relationships with providers.

(c) Complaint handling.

(4) An overview of complaint-resolution skills and follow-up activities, with an emphasis on advocacy, negotiating, and empowering consumers.

(5) Documentation of Reporting activities.

(6) Program policies and procedures, on all the following topics:

(a)(6) Confidentiality.

(b)(7) Access to providers and consumers.

(c) Reporting.

(d)(8) Ethics.

(e) Complaint investigation and resolution.

(7)(9) Any additional topic that the SLTCO deemed deems as appropriate by the SLTCO.

(B) Ombudsman specialists:

(1) The professional development content for the initial forty thirty-six clock hours of professional development required of all candidates for certification as ombudsman specialist or ombudsman program director shall include under paragraph (B) of rule 173-14-04 of the Administrative Code includes the following topics:

(a) A more in-depth review of the content areas topics covered for candidates for certification as ombudsman associates, including written exercises, case studies, role plays, research exercises, and analysis of systemic issues.

(b) Complaint-handling protocol, as outlined in rule 173-14-16 of the Administrative Code.

(c) Investigation and resolution skills.

(d) Consumer decision-making principles.

(e) The provision of program management, case consultation, and an overview of supervision.

(e) Overview of quality assurance.

(f) Advocacy skills.

(g) Any additional topic the SLTCO deemed deems as appropriate by the SLTCO.

(2) The sixty additional clock hours of professional development required under paragraph (A)(2)(a) (B)(1) of rule 173-14-04 of the Administrative Code shall include includes the following topics:

(a) How and when it is permissible to represent a consumer in a hearing, to appeal a proposed transfer, discharge, service/benefit denial, or termination.

(b) How to supervise.

(c)(b) How to handle complaints taking into consideration an individual's abilities, condition, illness, or disability.

(d)(c) How to recruit, engage, and supervise coordinate volunteers.

(e)(d) Actions regarding public disclosure, including appropriateness, confidentiality of certain information, and how to work with the media.

(f)(e) Systems advocacy.

(g)(f) Ohio ethics law.

(h)(g) Any additional topic that the SLTCO deemed deems as appropriate by the SLTCO.

(C) Ombudsman program directors: In addition to the professional development required by paragraph (B) of this rule, the The professional development content curricula for all candidates seeking certification as an ombudsman program director shall include how to administer the program, including includes the following topics:

(1) All the professional development topics for candidates for ombudsman specialists under paragraph (B) of this rule.

(2) Administering the program.

(3) Program management.

(4) Supervision

(1)(5) Management of Managing core ombudsman services and data.

(2)(6) Prioritization of a regional program program's services and activities.

(3)(7) Development of the Developing an ombudsman plan.

(4)(8) Fiscal management.

(5)(9) Policy development.

(6)(10) Any additional topic that the SLTCO deemed deems as appropriate by the SLTCO.

Notes

Ohio Admin. Code 173-14-07

Effective: 8/1/2024
Five Year Review (FYR) Dates: 11/16/2023 and 08/01/2029
Promulgated Under: 119.03
Statutory Authority: 121.07, 173.01, 173.02, 173.21; 42 U.S.C. 3025, 3058g; 45 C.F.R. 1321.11, 1324.11, 1324.13, 1324.15
Rule Amplifies: 173.21; 42 U.S.C. 3058g; 45 C.F.R. 1321.11, 1324.11, 1423.13, 1324.15
Prior Effective Dates: 07/11/1991, 12/27/2001, 12/28/2006, 05/01/2018, 01/30/2022