Ohio Admin. Code 173-14-07 - Professional development: curricula
(A)
Ombudsman
associates: The professional development curriculum
curricula
for all candidates seeking certification as ombudsman associates
shall include
includes instruction in all the following
areas
topics :
(a)(6)
Confidentiality.
(b)(7) Access to providers
and consumers.
(d)(8) Ethics.
(7)(9) Any additional
topic that the SLTCO
deemed
deems as
appropriate by the SLTCO
.
(1) An introduction to the office , including
a discussion of the scope of work of the office .
(2) An overview of the long-term care system,
including a discussion of all the following:
(a) The types of long-term care
providers.
(b) Federal and state
regulations applicable to long-term care providers, with an emphasis on
consumer rights.
(c) Long-term care
consumer profiles and methods of payment for long-term care services .
(d) Aging and disability.
(e) The aging and disability networks and the
relationship with other agencies involved in long-term care.
(3) Ombudsman skills, including
all the following:
(a) Interpersonal
communication, observation, and interviewing.
(b) Building working relationships with
providers.
(c) Complaint
handling .
(4) An
overview of complaint -resolution skills and follow-up activities , with an
emphasis on advocacy , negotiating, and empowering consumers.
(5)
Documentation
of
Reporting activities.
(6)
(c) Reporting.
(e)
(B)
Ombudsman specialists:
(1) The professional development content for the initial
forty
thirty-six
clock
hours of professional development required of all
candidates for certification as ombudsman specialist or ombudsman program
director shall include
under paragraph (B) of
rule 173-14-04 of the Administrative
Code includes the following topics :
(a) A more in-depth review of the
content areas
topics covered for candidates for certification as
ombudsman associates, including written exercises, case studies, role plays,
research exercises, and analysis of systemic issues.
(c) Investigation and
resolution skills.
(d) Consumer
decision-making principles.
(e) The provision of
(e)
Overview of quality assurance.
(f) Advocacy skills.
(g) Any additional topic
the SLTCO
deemed
deems as
appropriate by the SLTCO
.
(2) The sixty additional
clock hours of professional development
required under paragraph
(A)(2)(a)
(B)(1) of rule
173-14-04 of the Administrative
Code shall include
includes the following topics :
(c)(b) How to handle
complaints taking into consideration an individual's abilities, condition,
illness, or disability.
(d)(c) How to recruit, engage, and supervise
coordinate
volunteers.
(e)(d) Actions regarding
public disclosure, including appropriateness, confidentiality of certain
information, and how to work with the media.
(f)(e) Systems
advocacy .
(g)(f) Ohio ethics
law.
(h)(g) Any additional
topic that the SLTCO
deemed
deems as
appropriate by the SLTCO
.
(a) How and
when it is permissible to represent a consumer in a hearing, to appeal a
proposed transfer, discharge, service/benefit denial, or termination.
(b) How to
supervise.
(C)
Ombudsman program directors:
In addition to the professional development required
by paragraph (B) of this rule, the
The
professional development content
curricula for all candidates seeking
certification as an ombudsman program director shall
include how to administer the program , including
includes the following topics :
(1)(5)
Management of
Managing core ombudsman services and data.
(2)(6)
Prioritization of a regional
program
program 's services and activities.
(3)(7)
Development of the
Developing an ombudsman plan.
(4)(8)
Fiscal management.
(5)(9) Policy
development.
(6)(10) Any additional
topic that the SLTCO
deemed
deems as
appropriate by the SLTCO
.
(1)
All the professional development topics for candidates
for ombudsman specialists under paragraph (B) of this rule.
(2)
Administering the
program .
(3)
Program management.
(4)
Supervision
Notes
Promulgated Under: 119.03
Statutory Authority: 121.07, 173.01, 173.02, 173.21; 42 U.S.C. 3025, 3058g; 45 C.F.R. 1321.11, 1324.11, 1324.13, 1324.15
Rule Amplifies: 173.21; 42 U.S.C. 3058g; 45 C.F.R. 1321.11, 1324.11, 1423.13, 1324.15
Prior Effective Dates: 07/11/1991, 12/27/2001, 12/28/2006, 05/01/2018, 01/30/2022
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
(A) The professional development curriculum for all candidates seeking certification as ombudsman associates shall include instruction in all the following areas:
(1) An introduction to the office, including a discussion of the scope of work of the office.
(2) An overview of the long-term care system, including a discussion of all the following:
(a) The types of long-term care providers.
(b) Federal and state regulations applicable to long-term care providers, with an emphasis on consumer rights.
(c) Long-term care consumer profiles and methods of payment for long-term care services.
(d) Aging and disability.
(e) The aging and disability networks and the relationship between the aging and disability networks, the office, and various regulatory with other agencies involved in long-term care .
(3) Ombudsman skills, including all the following:
(a) Interpersonal, communication, observation, and interviewing.
(b) Building working relationships with providers.
(c) Complaint handling.
(4) An overview of complaint-resolution skills and follow-up activities, with an emphasis on advocacy, negotiating, and empowering consumers.
(5) Documentation of activities.
(6) Program policies and procedures, on all the following topics:
(a) Confidentiality.
(b) Access to providers and consumers.
(c) Reporting.
(d) Ethics.
(e) Complaint investigation and resolution.
(7) Any additional topic deemed appropriate by the SLTCO.
(B)
(1) The professional development content for the initial forty clock hours of professional development required of all candidates for certification as ombudsman specialist or ombudsman program director shall include the following:
(a) A more in-depth review of the content areas covered for candidates for certification as ombudsman associates, including written exercises, case studies, role plays, research exercises, and analysis of systemic issues.
(b) Complaint-handling protocol, as outlined in rule 173-14-16 of the Administrative Code.
(c) Investigation and resolution skills.
(d) Consumer decision-making principles.
(e) The provision of program management, case consultation, and an overview of supervision.
(f) Advocacy skills.
(g) Any additional topic deemed appropriate by the SLTCO.
(2) The sixty additional clock hours of professional development required under paragraph (A)(2)(a) of rule 173-14-04 of the Administrative Code shall include the following:
(a) How and when it is permissible to represent a consumer in a hearing, to appeal a proposed transfer, discharge, service/benefit denial, or termination.
(b) How to supervise.
(c) How to handle complaints taking into consideration an individual's abilities, condition, illness, or disability.
(d) How to recruit and supervise volunteers.
(e) Actions regarding public disclosure, including appropriateness, confidentiality of certain information, and how to work with the media.
(f) Systems advocacy.
(g) Ohio ethics law.
(h) Any additional topic deemed appropriate by the SLTCO.
(C) In addition to the professional development required by paragraph (B) of this rule, the professional development content for all candidates seeking certification as an ombudsman program director shall include how to administer the program, including the following:
(1) Management of core ombudsman services and data.
(2) Prioritization of regional program services and activities.
(3) Development of the ombudsman plan.
(4) Fiscal management.
(5) Policy development.
(6) Any additional topic deemed appropriate by the SLTCO.
Notes
Promulgated Under: 119.03
Statutory Authority: 121.07, 173.01, 173.02, 173.21; 42 U.S.C. 3025, 3058g; 45 C.F.R. 1321.11, 1324.11, 1324.13, 1324.15
Rule Amplifies: 173.21; 42 U.S.C. 3058g; 45 C.F.R. 1321.11, 1324.11, 1423.13, 1324.15
Prior Effective Dates: 07/11/1991, 12/27/2001, 12/28/2006, 05/01/2018