Utah Admin. Code R746-313-6 - Inquiries About Electric Service Reliability

(1) A customer may request a report from its electric company about the reliability of the electric service provided to the customer's own meter which the electric company must provide at no cost within 20 business days of the request. If a customer requests one or more additional reliability reports for the same meter within one year of the date of the first request, the electric company may charge the customer the cost of preparing the reports.

(2) For an electric company whose governing authority is the commission, the report to the customer must include:

(a) The name of the customer;

(b) The date of the request;

(c) The address where the meter is installed;

(d) The meter identification number;

(e) The general identification of the equipment serving the customer; and

(f) A chronological listing of interruptions to the customer including any associated interruption data required by Subsection R746-313-5(2) covering at least the 36 months preceding the date of the request, if available. If 36 months of data are not available, the chronological listing must include any available data.

(3) For an electric company whose governing authority is not the commission, the report to the customer must include:

(a) The name of the customer;

(b) The date of the request;

(c) The address where the meter is installed;

(d) The meter identification number;

(e) The general identification of the equipment serving the customer; and

(f) A chronological listing of interruptions on the feeder serving the customer's meter including any interruption data required by Subsection R746-313-5(2) covering at least the 12 months preceding the date of the request. If 12 months of data are not available, the chronological listing must include any available data.

(4) Other than those inquiries named in Subsection R746-313-6(1), each electric company must have a written policy for consistent treatment of each inquiry pertaining to electric reliability. At the least, the electric company must provide to the inquiring person, by electronic means, the electric company's most recently filed report on electric service reliability required by Section R746-313-7.

Notes

Utah Admin. Code R746-313-6

Amended by Utah State Bulletin Number 2024-08, effective 4/9/2024